A place of ‘safety’ and support

for anyone who is experiencing

an emotional crisis or mental distress.


The idea for such a service came from     

  local service users
who have themselves

          felt the need
of such a service.


        “All I needed
was someone to talk to.”


        “I just needed
somewhere friendly

to be for a while.”


  “Late at night, when
nowhere is open …

when I need support.”


                           Reaching out to people in distress

no-one else is there.



Safe Haven Ethos


The Safe
Haven (previously known as
The Safe House) is a crisis Support service that

people can access without referral from any agency.
It is non-residential and open 

primarily during the evening, allowing people to
drop-in for short periods or stay for 

the duration of the opening hours (for those in the north Northants area, we
provide just telephone support for those in the south Northants area)
The Safe
Haven will be a safe and
supportive environment where users can deal with their distress, supported by
the staff, and can express their distress without interference or conclusions
being drawn by the staff. Staff will accept the person’s view of their own
The Safe Haven
will be unconditionally and completely confidential unless this poses a
significant threat to the safety of the person using it or to other people.
There will be no onward referral to, or communication with other services
unless that is the choice of the person concerned.
The Safe
Haven will operate an open
access policy and people using it will themselves define when they are in

The key intervention offered to people in distress
will be a ‘listening ear. If required staff  will provide information and
discuss possible resolving actions and outcomes.

People using the Safe Haven
will remain in control during their crisis and will determine - with the
support of the Safe Haven staff if required - any resolution which may be necessary
to alleviate the crisis. The Safe
Haven will provide support,
which enables a person to retain control over their choices and not have their
autonomy or self-esteem undermined, thereby minimising the disruption caused by
a crisis. The Safe Haven will be a user led project through the make up of the
management committee, which will consist of mental health service

Who is the

Safe Haven for?


Adults (over 18’s) who are:




In need of emotional support.


Going through a difficult time needing

non-judgemental ear.

Needing a friendly safe place to go

at weekend evenings.


Drop in for anyone in the North Northants area.


How do I use the Safe Haven?

No referral or appointment is necessary.
The service can be accessed in person or by the phone. 

The Safe Haven is open Saturday – Tuesday evenings, 6pm – 2am. 

What does the

Safe Haven provide?


A crisis service that is open Saturday,
Sunday, Monday and Tuesday evenings 6pm –2am



A safe and friendly environment.



Your name is never recorded.


Supportive company for anyone in distress
at a time of need when there may be no-one else around to provide it.


A listening and non-judgemental ear for
anyone who just wants to talk about their feelings.


Somewhere quiet and safe for a person to
be during times of distress.


Practical advice and information on mental
health issues.


The ability to guide a person towards
other support systems- sign posting and information on other agencies, if this
is what the person wants.

What the Safe Haven

Crisis service does not offer:


Does not

offer drop-in support to those in south
northants area. 


Does not

offer medical advice.


Does not 

offer support to people

under the age of 18 years.


Does not 

offer a place which allows the consumption
of alcohol or the use of alcohol

or the use of illicit drugs.  

How to use the Safe Haven, Common questions asked?

I’ve never been before and feel
anxious what will be asked of me, and I don’t know how to get there.

When someone first phones the Safe Haven, staff will find out what the person’s
needs are. Do they just want telephone support or would they like to use the
project in person. If they want to use the project, can they make their own way
 or do they require transport? If so, a taxi can be arranged to pick them
up from their home address?

If the person wants telephone
support this is time- limited dependant on the demands on staff by people
already having personal visits.

What will I be asked?

Firstly staff will explain how to
use the service and what we offer. Talking you through our leaflet, what staff
need to know is that you are not under the age of 18, that you are in
mental/emotional crisis as defined by yourself (not staff)- that you are not a
serious risk to yourself or others. It will be explained that anyone currently
under the influence of alcohol or illicit drugs will not be allowed to use the
project and you will be asked to come another time.

How confidential is the service?
 What is recorded about me?  Who gets to see it?

We do not record names or
information unless for some reason you request that we do. The only records we
keep are for funding purposes; gender, age groups, ethnic group, town/area,
type of crisis, if transport is required, length of stay or contact.

Your issues stay within the staff
team, any incidents that may need to be shared with the Management Committee
are done without identifying you. The exception to this is if you have a
complaint or request to discuss issues with the Committee.

We do not share information with
other services unless our Confidentiality Policy has been breached.

This is only exception is to this is
if you are seen as being a serious risk to yourself or others. In such
circumstances staff in most cases will discuss their concerns with you, explaining why confidentiality needs to broken. For example if
staff believed you to have suicidal intent and are concerned for your safety
overnight they may suggest with your permission having an assessment, either a
GP coming out to you at Safe Haven or sending you to KEYDOC or A&E. On rare occasions this may
be done without your consent but only if staff are unable to discuss the issues
with you. All of this is done with sensitivity in a respectful manner, ideally
with you remaining in control and making choices yourself.

What to expect when I get there?
 How does Safe Haven work?

Staff work in a friendly informal
manner and will offer you support, without judging you or labeling you, rather
accepting you for the individual you are. When you use the service, staff will
find out what your individual needs are.

Do you require 1-1 support?

1-1 support after your first visit
is generally limited to 1 hour listening ear support from staff. This is time for
you to discuss your issues. Staff may offer you guidance of what practical help
you may need, or signpost you to other services.

Getting to know you and
identifying your needs

Staff will offer you a form to write
out any special needs you may have, for example some people don’t want to have
to repeat talking about their history/story, or may dislike being in a room
with lots of people. These forms aid the staff to get to know you without you
having to answer the same questions over and over.

These forms can be coded, or have
initials on, or can be something you bring with you when you visit. Nothing
about you is on record without your permission.

Staying in control

The Safe Haven is about choice, and you staying in
control of your crisis. Staff will support your ability to take responsibility
for your choices. However if it is felt you are at risk to yourself or others,
staff may discuss this with you, if they are concerned about your ability to
make choices. At times we may advise you that a psychiatric assessment may be
necessary, and we will discuss our concerns with you, explaining why
confidentiality needs to broken. For example if staff believed you to have
suicidal intent and are concerned for your safety overnight they may suggest
with your permission having an assessment - either a GP coming out to you at Safe Haven, or accessing KEYDOC or A&E.
 This would only be done without your consent, if staff were unable to
discuss the issues with you. All of this is done with sensitivity in a
respectful manner, ideally with you remaining in control and making choices

It is your choice how you spend your time at Safe Haven.  What might be useful for you?

You have the choice to use which
ever of the 10 rooms are available.

Distraction techniques

• Listening to therapeutic tapes, music

• Reading

• Watching TV

• Doing arts/crafts

• Writing poems

Focusing on your issues

• Quiet time alone to think, working with self-help
books, or mind over mood work sheets. 

Safe Haven Code of Conduct  

The Safe
Haven is here to support you
and we strive to maintain it as a place of safety. You will be treated with
respect and dignity, in return we expect that you will treat other users and
staff with respect and dignity.

The Safe
Haven is based on the belief
that your empowerment and control of your own crisis is uppermost, and that you
take responsibility for yourself whilst using the Safe Haven.
However if staff believe you are at risk to yourself and others,
confidentiality may be broken. (Please ask if you wish to read our Policies)

You may be reminded by staff that you are behaving in a way
that is inappropriate at The Safe Haven if:


Personal remarks
against service users and staff are made. Threats may be treated seriously. 

If you seem unable to
take control of your actions whilst at the Safe Haven.
Staff may challenge – habit, dependency, attachment to the project and workers.

If someone is
consistently causing distress or anxiety in others.

It is important for
you to remember that staff cannot discuss with you the use or interactions of
other people at the Safe Haven. For this reason we would ask you to focus on your needs
whilst at the service.

Please respect that staff are here for everyone. Due
to the demands on the service, one 1-1 of an hour long duration is the most you
can expect, and due to others needs you may have to wait until a staff member
is available. Staff members are not expected to offer company in common rooms.

There are complaints procedure leaflets displayed at the Safe Haven.
Please note that members of staff do not make the rules and therefore cannot be
expected to resolve any complaints regarding policy. 



Safe Haven, 82 Dorking walk, Corby 01536 461414
Here at Safe Haven we
have 12 years experience of providing CRISIS support. Offering an evening out of
hours drop-in & telephone support ( Sat- Tue evenings 6pm - 2am )service’s
& offering by appointment only counselling .Many
of our Service Users call us “Life Savers” 
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